Frequently Asked Questions
Quick answers to the questions we get asked most.
How do I place an order?
Add the product(s) you want to your cart, then go to checkout. Fill in your name, phone number, and delivery address, choose Inside Dhaka or Outside Dhaka, and confirm your order — you'll get a confirmation once it's placed.
What are your delivery charges?
Delivery inside Dhaka is ৳70.00, and outside Dhaka is ৳120.00. Orders of 3 or more items also qualify for free delivery.
How long does delivery take?
Orders inside Dhaka are usually delivered within 1–3 business days, and outside Dhaka within 3–7 business days, depending on your area and courier availability.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) — you pay when your order arrives at your doorstep.
How can I track my order?
You can check your order status anytime on our Track Your Order page using the phone number you used at checkout.
Are your products authentic?
Yes, every product we sell is sourced and sold as genuine. If you ever have a concern about a product you received, please contact us and we'll look into it.
Can I return or exchange a product?
If there's an issue with your order — wrong item, damaged product, etc. — please contact us as soon as you receive it and our team will help sort it out.
How do I get in touch with you?
You can message our Facebook Page, Instagram, or WhatsApp directly, or use the contact details in our footer — our team (and AI assistant) are ready to help.
Didn't find what you were looking for? Message us on Facebook and we'll help you out.