Privacy Policy

Information we collect

• Order details — name, phone number, delivery address, and the items you order, so we can process and deliver your order.
• Account information — if you create an account, your name, phone/email, and (if you sign in with Facebook) your Facebook profile name and photo.
• Messages — if you message us on Facebook, Instagram, or WhatsApp, we keep a record of that conversation (including any photos you send us) so our team, or our AI assistant, can help you and follow up on your order.
• Usage data — pages you visit, products you view, and general device/browser information, collected automatically through cookies and analytics tools.

How we use your information

• To process, confirm, and deliver your orders, and to contact you about them.
• To respond to your questions, whether from a team member or our AI-assisted chat on Facebook, Instagram, or WhatsApp.
• To run our loyalty/rewards program, if you take part in it.
• To show you relevant ads and measure how well they work, using tools like Meta (Facebook) Pixel and Google Analytics.
• To improve our website, products, and customer service.

Cookies and tracking tools

Our website uses cookies and similar technologies, including Meta Pixel and Google Analytics, to understand how visitors use the site and to measure the performance of our ads. You can control or disable cookies through your browser settings, though some parts of the site may not work as well if you do.

Sharing your information

We do not sell your personal information. We share it only with:

• Our delivery/courier partners, so they can deliver your order to you.
• Service providers that help us run the business (for example, hosting, and analytics/advertising platforms like Meta and Google), only as needed to provide their service to us.
• Law enforcement or authorities, if we're legally required to.

Data security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of storage or transmission over the internet is completely secure, so we can't guarantee absolute security.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you by contacting us using the details below. We'll respond as soon as we reasonably can.

Children's privacy

Our services are not directed at children under 13, and we don't knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. Continued use of our website or social channels after a change means you accept the updated policy.

Contact us

If you have any questions about this policy or your information, please reach out to us .